Privacy Policy

Last Updated: 29/01/2026

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Sponged is committed to protecting the privacy and security of your personal data. This policy explains how we collect, use, and safeguard your information when you hire our services or use our website.

 

Data We Collect

We may collect and process the following information:

• Contact Details: Name, home address, email address, and phone number.

• Service Details: Property access instructions (e.g., key codes), specific cleaning requirements, and photos of work completed (with permission).

• Financial Data: Bank details for processing payments and transaction history.

How We Use Your Data

We use your information strictly for:

• Providing and managing our cleaning services.

• Invoicing and processing payments.

• Communicating with you regarding bookings or enquiries.

• Complying with legal and tax obligations (e.g., HMRC record keeping).

Legal Basis for Processing

Under UK GDPR, we process your data because:

• It is necessary for the performance of a contract (providing the service you requested).

• We have a legal obligation (tax and accounting purposes).

• We have a legitimate interest (managing our business and customer relationships).

Data Retention

We keep your personal data only for as long as necessary. Financial records are typically held for 6 years to comply with UK tax laws as outlined by GOV.UK.

6. Your Rights

You have the right to:

• Access the personal data we hold about you.

• Request the correction of inaccurate data.

• Request the deletion of your data (where we have no legal obligation to keep it).

• Withdraw consent at any time.

Contact Us

If you have questions or wish to exercise your rights, please contact:
Alex Roman
asponge@spongedco.co.uk
07761266943

If you are unhappy with how we handle your data, you have the right to complain to the Information Commissioner’s Office (ICO).